Privacy Policy

At Hertford Cosmetics, we are committed to protecting your privacy and ensuring your personal information is handled responsibly. This Privacy Policy explains how we collect, use, and protect your personal data when you interact with our services, including our website and social media platforms.

By using our website or engaging with our services, you agree to the practices outlined in this Privacy Policy.

1 | Information We Collect

We collect personal information when you visit our website, interact with our services, or engage with us on social media. This may include:

Contact Information (name, email, telephone)
Treatment & health-related data (details of treatments you enquire/book)
Payment information (where applicable)
Technical and usage data (IP address, browser type, device, cookies)
Marketing & communication preferences

2 | How We Use Your Information

We may collect and process the following types of information:
- Contact Information: Name, email address, phone number, and any details you provide when making an enquiry or booking.
- Treatment & Health Information: Information about treatments you book or enquire about (collected only when necessary for your appointment).
- Payment Information: Limited billing details for processing treatment payments.
- Technical Data: IP address, browser type, device identifiers, and browsing behaviour.
- Cookies & Tracking Data: Data from cookies and similar technologies for analytics, functionality, and personalised advertising.

3 | How We Protect Your Information

We use your personal data for the following purposes:

To manage bookings and deliver treatments.
To respond to enquiries and provide customer support.
To improve our website, services, and user experience.
To send marketing communications (only with your consent).
To display and personalise advertising (via Google AdSense and other partners).
To comply with legal and regulatory obligations.

4 | Legal Bases for Processing

We process your personal data under the following lawful bases:

Contract: To perform or prepare a contract (for example, when you book a treatment).
Consent: When you agree to receive marketing communications or allow cookies for personalised ads.
Legitimate Interests: To operate our business, maintain website functionality, and understand how visitors use our site (non-personalised analytics).
Legal Obligation: To comply with laws or respond to lawful requests.

For personalised advertising, we always rely on your explicit consent, obtained through our cookie banner.

5 | Your Rights Over Your Personal Data

Under data protection laws, including the GDPR, you have several rights regarding your personal data:

Right to Access: You have the right to request copies of your personal data.
Right to Rectification: You have the right to request correction of inaccurate or incomplete information.
Right to Erasure: You have the right to request the deletion of your personal data, under certain conditions.
Right to Restriction of Processing: You have the right to request restriction of processing under certain conditions.
Right to Data Portability: You have the right to request that we transfer your personal data to another organization or directly to you, under certain conditions.
Right to Object: You have the right to object to the processing of your personal data, under certain conditions.

To exercise any of these rights, please contact us using the details below.

6 | Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enable essential website functionality (e.g., forms, bookings).
Analyse traffic and performance to improve our services.
Personalise ads and measure their performance using Google AdSense.

When you first visit our site, you will see a cookie consent banner that allows you to:

Accept all cookies,
Reject non-essential cookies, or
Manage your preferences.

You can change or withdraw your consent at any time by selecting “Cookie Settings” at the bottom of our website or adjusting your browser settings.

For more details about how Google uses data, visit:
https://policies.google.com/technologies/partner-sites

We partner with Google AdSense to display advertising on our blog.
Google and its advertising partners may use cookies or device identifiers to:

Serve personalised or non-personalised ads.
Measure ad performance.
Understand how visitors interact with ads and the website.

We do not sell your personal data to third parties.

You can control how Google uses your data for ads at:
https://adssettings.google.com

We also use Google Analytics to collect anonymous statistical information about how users navigate our site.

7 | Data Retention

We keep your data only as long as necessary to fulfil the purposes described in this policy or as required by law.

Typical retention periods:

Treatment and booking records: up to 7 years (for insurance and legal compliance).
Marketing data: until you unsubscribe or withdraw consent.
Analytics and advertising cookies: up to 24 months, depending on Google’s retention policy.

After this period, your data is securely deleted or anonymised.

8 | International Transfers

Your personal data may be transferred to and stored at a destination outside of the UK if we work with service providers based outside of the UK. In such cases, we will ensure that your data is protected by appropriate safeguards, such as standard contractual clauses.

9 | Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised policy will take effect as of the date shown at the top. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10 | Contact Us

If you have any questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us:

Hertford Cosmetics
Email: hertfordcosmetic@gmail.com
Phone: 07854 402 654

Address: The Croft, Ware, Hertfordshire, SG12 8TL

Terms and Conditions

Free B12 Vitamin Injection Promotion

Promotion Overview
This promotional offer entitles eligible customers to receive one (1) complimentary B12 Vitamin Injection when they book and attend any full-priced treatment (Minimum spend of £50+) at Hertford Cosmetics during the promotional period.

Eligibility

Offer is valid for both new and existing clients.
One free B12 Vitamin Injection per customer during the promotional period.
Customers must be 18 years of age or older to receive the B12 injection.

Promotional Period

Offer is valid for treatments booked and scheduled between 1st August and 31st August 2025, inclusive.
Treatments booked during August but scheduled for a later date do not qualify.
The appointment must be attended in full for the offer to apply.

Treatment Criteria

Offer applies to all paid treatments offered by Hertford Cosmetics.
Complimentary or discounted services are not eligible.

B12 Injection Information

The B12 Vitamin Injection is administered intramuscularly by a qualified practitioner.
A consultation may be required prior to treatment.
Hertford Cosmetics reserves the right to withhold administration of the B12 injection if deemed medically inappropriate for the individual client.

General Conditions

This offer cannot be exchanged for cash, credit, or any other treatment.
Offer is non-transferable and cannot be combined with other promotions, packages, or discounts.
Missed or cancelled appointments will not be eligible for rebooking under the promotional terms.

Right to Withdraw
Hertford Cosmetics reserves the right to withdraw or amend this offer at any time without prior notice, in line with business or regulatory requirements.